So maybe I jumped the gun. I felt violated when my profile was hacked on Plenty of fish. But now, it seems POF has come through….basically. Though, I still have not heard from them at all, my sister, who has a profile on POF, emailed them on my behalf, explaining my hacked situation. She received an email including a sort of apology. More like ,”sorry for the inconvenience, “ but it is something. And they removed the Hacked profile under my user name on the dating site. She confirmed this but going onto the site and searching for my profile name, and it is gone! It took just a week, but they did it.
I do think their customer service options need major improvement, but I am glad they did something positive and took care of this issue. I wish I could find out the why and how of this hacking job, but I have to let it go. I can only speculate.
On the same note, I have emailed OKCupid about bogus/scam emails, and they have removed those users within 5 minutes. Maybe I was spoiled. Though wouldn’t it be nice if we never had to email them at all. Just a dream.